RE Pro Ops manages 5 data types including marketing kits. Helps you organize, track, and share your work in 1 place for teams and solo users.

Privacy | RE Pro Ops

At RE Pro Ops, operated by RE Pros Academy ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Platform. By creating an account or using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

Account information: name, email address, password, and role when you register;
Profile & business data: company name, brokerage information, contact details;
Transaction data: property addresses, transaction details, party contact information, deadlines, and commission data that you enter into the Platform;
Content: documents, notes, messages, email drafts, and marketing content you create, upload, or generate within the Platform;
Support communications: information you provide when contacting our support team.

1.2 Information Collected Automatically

Usage data: pages visited, features used, timestamps, and interaction logs;
Device & technical data: IP address, browser type, operating system, and device identifiers;
Cookies & similar technologies used for authentication and session management.

2. How We Use Your Information

To provide, operate, and maintain the Platform's features;
To create and manage your account and subscription;
To process payments and manage billing;
To generate AI-assisted content such as email drafts, marketing copy, and compliance summaries based on your transaction data;
To send transactional communications (e.g., account verification, deadline reminders, daily debriefs, performance digests);
To provide customer support and respond to inquiries;
To detect, prevent, and address technical issues, fraud, or security vulnerabilities;
To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

Service providers: Third-party vendors who provide infrastructure, payment processing, email delivery, SMS/messaging, analytics, and AI/LLM services — only as necessary to operate the Platform, and under agreements requiring them to protect your data;
Third-party integrations: When you connect external accounts (e.g., Google Calendar, Buffer, Twilio), data is shared with those services per their respective privacy policies;
Legal compliance: When required by law, court order, or to protect our rights, property, or safety, or that of our users;
Business transfers: In connection with a merger, acquisition, or asset sale, subject to confidentiality protections.

4. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS), access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as necessary to provide the Platform's services. After account termination, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymized.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you;
Request correction or deletion of your personal information;
Request restriction of or object to our processing of your data;
Request a portable copy of your data;
Withdraw consent for optional data processing.

To exercise these rights, contact us through the Support section within the Platform.

7. AI & Machine Learning Processing

The Platform uses AI and large language models to generate content (emails, marketing copy, compliance summaries, recommendations) based on your transaction and contact data. This data is processed to provide you with relevant AI-generated outputs. We do not use your User Content to train proprietary models without your explicit consent.

8. Third-Party Links & Services

The Platform contains links to third-party services (e.g., DocuSign, Dotloop, social media platforms, calendar services) and allows you to connect external accounts. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

The Platform is intended for use by real estate professionals and is not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the Platform or by email. Your continued use of the Platform after such changes constitutes acceptance of the revised policy.

11. Contact

If you have questions about this Privacy Policy or your data, please contact RE Pros Academy through the Support section within the Platform.